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The things people ask first
If your question is not here, ask us. There is no such thing as a silly one.
Who is it for?
Everyone is welcome, whatever your age, sex, race, sexuality, cultural background or situation. You do not need a diagnosis or a referral, and you do not need a reason that sounds serious enough.
What should I expect on my first visit?
You will talk with one of our counsellors about what you need, and what has brought you here. Nothing is committed to in advance — you can make up your mind afterwards about whether you want to continue. If you do, you and your counsellor can meet for up to twenty-four sessions.
What does it cost?
You will not be charged for your first visit. If you decide to come for counselling after that, you will be asked to make a regular donation, agreed with you in accordance with your ability to pay. Nobody is turned away because they are on a low income. There is more on the fees page.
How long will I wait?
We are open one evening a week and demand is high, so there is often a wait. We will tell you honestly what it looks like when you contact us rather than leaving you guessing. If waiting is not safe for you, please contact your GP, or call Samaritans free on 116 123.
Is it confidential?
Yes. What you say stays between you and your counsellor. Counsellors discuss their work anonymously in fortnightly supervision, which is a professional requirement and exists to protect you. Very rarely, where there is a serious risk to life, a counsellor may need to involve someone else; your counsellor will explain this at the start so there are no surprises.
How many sessions can I have?
Up to twenty-four weekly sessions, each up to an hour, with the same counsellor. That is more than most low-cost services are able to offer.
What if it turns out not to be right for me?
Then it is not right for you, and that is a perfectly good outcome from a first session. There is no obligation to continue. If we think another kind of support would suit you better, we will say so and try to point you towards it.
Do I need a referral from my GP?
No. Most people contact us directly. Some are pointed our way by a GP surgery, another counselling service or a local community organisation, but you can simply get in touch yourself.
Do you offer counselling online or by phone?
Our sessions are held in person at Daleham Gardens on Tuesday evenings. If travelling to us is difficult, mention it when you get in touch and we will tell you what is possible.
Can you help in a crisis?
No — Fleet is not a crisis service, and our phone is an answerphone that is not monitored around the clock. If you need to talk to someone urgently, call Samaritans free on 116 123, day or night. For urgent medical help call NHS 111, and in an emergency call 999.